How RUDRIVA handles order cancellation, payment review and approved refunds.
OTC transactions involve quote terms, payment verification, blockchain settlement and compliance review. Cancellation and refund outcomes depend on the stage of the transaction and the surrounding facts.
1. Cancellation Before Payment
An unfunded order may generally be cancelled before payment is credited to RUDRIVA, subject to the applicable quote or order terms.
2. Cancellation After Payment
Once payment has been received, cancellation may be restricted. Where the corresponding VDA transaction has been executed or irrevocably initiated, the transaction is generally final and cannot be cancelled or reversed.
3. Refund Review
Duplicate, excess, erroneous, unidentified, unauthorized third-party, disputed or compliance-flagged payments may require verification, reconciliation and compliance review before any refund decision is made.
4. Approved Refunds
Where a refund is approved, RUDRIVA will ordinarily return funds only to the verified originating payment source or account where operationally and legally permissible.
5. Processing Time
Refund processing time may depend on verification, banking or payment network procedures, compliance obligations and the circumstances of the transaction.